FAQ's

Huge September Sale!!! Lots of items reduced. First order placed in September will also receive $30 to use towards additional items. Visit our Offers page for more info

1.	How do I place an order?
	Placing an order is easy, simply look through the designs on the site, once you have found something you like fill in the contact me page with the details of your special occasion, what items you will require, the style name and any changes you would like to make. Once I have received your request, I will contact you ASAP to confirm any changes to the designs, confirm a price and set a completion date. If you are happy with the details simply confirm your order by paying the deposit. Work will begin once your deposit is received.
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2.	What changes can I make to the designs?
	Any part of the design can be changed to suit your needs. this includes the size and shape of the design, the colours and patterns used and any embellishments or accessories and envelopes can be altered to make your invitations unique. almost any requirement can be met so please ask me about anything you would like to incorporate in your designs.
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3.	How long will my order take?
	A typical order will take between 3-5 weeks from when the deposit is received and work commences until you receive the finished product. This time may vary if the order is very large or there is already a large number of orders in progress. For this reason it is best to confirm your order as soon as possible to avoid disappointment. If you have an urgent request, please contact me and I will do my best to accomodate you.
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4.	How do I make payments?
	A minimum deposit of approximately 50% is required before any work is begun on your order. Final payment is due before your orde is sent to you. Preferred payment method is direct deposit through internet banking or a branch, however if this does not suit you payment can be made by cheque or money order. details of payment options will be supplied on your invoice.
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5.	How do I receive my order?
	You will receive notification once your order is complete and you will be advised of any outstanding balances. Once final payment is received, your order will be sent via australia post, either be regular mail or express post, depending on the order. I take great care in packaging orders safely to ensure your order arrives in perfect condition, and therefore cannot be held responsible for any loss or damages caused by Australia Post.
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6.	Can I get a sample of my order?
	You will receive an e-mail with the wording to ensure you are happy with the spelling and fonts chosen, as well as a scanned version of a completed invitation. A sample can be arranged for an additional $10.00 if you wish to have the completed design posted to you, please keep in mind that ordering a sample will add approximately 1-2weeks to your order completion time.
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7.	Can I change my order?
	During the consulting stage you can change any part of your order, however keep in mind that changes to the design may incur an additional charge. Once your deposit is received you will no longer be able to make changes to the designs, but you can still order additional items if required
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8.	what happens if I cancel my order?
	Your deposit is non-refundable once it has been received, this is due to each order being individually designed and made for your needs. In most cases the materials used for your order cannot be reused for another order.
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9.	I have orderd place cards for the wedding but cannot finalise the list until my guests RSVP, what happens here?
	If you order any items for your wedding day such as place cards or menus, your order will arrive in 2 stages, the first will include all the items for your invitations and the second will have your items to use on the day. This will allow you to finalise details such as names of those attending, menu items etc. Your invoices will be then split across three payments, being your deposit, payment for first delivery and final payment for second delivery. Your final payment may be adjusted if the final numbers for accessories vary e.g. if you ordered 100 place cards but there will be 90 or 110 people coming your final payment will be slightly lower or higher to allow for this. you will be advised ofr any changes as soon as the final details have been received.
	Back to Top If you have any further questions, please send me an e-mai via the contact me page and I will get back to you within 24 hours.

If you have any feedback on how we can make our new website better please do contact us and we would like to hear from you.

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